For Software products:

We will email you everything including download link, license and instruction through the email address you registered with us within 2-8 hours. Please contact us if you do not have such email after 8 hours. If you buy an OEM license and would like to pick up the broken hardware from us, please contact us after the purchase. Please note that all software products have no physical delivery.

Our business hours follows US/Canada eastern time. For AU buyers, you might need to wait more than 8 hours.